Terms and Conditions:
Prepayment: Your place in the Puppy Preschool program is not confirmed until we receive full prepayment for the selected classes. Payment can be made over the phone, in person or online through our payment link.
Refunds: Please note that no refunds are permitted for missed classes or cancellations. We understand that unforeseen circumstances may arise, but due to limited class sizes and the commitment required for each class, we cannot provide refunds for missed sessions.
Make-up Classes: We do not offer make-up classes for missed sessions. If you cannot attend a class, the content will not be re-taught, but we will provide materials to help you catch up.
Health and Vaccination: For the safety of all puppies and participants, your puppy must be up-to-date on their puppy vaccinations. Proof of vaccination will be required. All puppys must have had at least 1 vaccination prior to starting class. Any puppy that experiences vomiting or diarrhoea must obtain veterinary clearance 24hrs prior to class and inform the trainer as soon as possible.
Behavioural Expectations: We expect all participants to maintain a respectful and positive environment during classes. Any disruptive or aggressive behaviour from either the puppy or owner may result in dismissal from the program without a refund.
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